Up to 180 days at home · up to 4-year warranty
Refund policy
Your trial and your warranty depend on the package you chose. Essential: a 90-day trial and a 3-year warranty. Signature: a 180-day trial and a 4-year warranty. Your package is named on your order confirmation.
Bought before 7 October 2026, when the two packages were introduced? Orders placed before 6 October 2026 have a 90-day trial and a 3-year warranty. Orders placed from 6 October 2026 until then have a 180-day trial and a 4-year warranty.
The short version first. Every detail after it, in plain words.
Last updated 7 October 2026
The short version
- 90 days at home on Essential, 180 days on Signature, counted from the day your complete set arrives.
- Not right for you? Full refund. Any reason, including a change of mind. We pay the return postage.
- A fault within your warranty (3 years on Essential, 4 years on Signature) means a brand-new complete set, with the freight paid both ways.
- None of this reduces your rights under the Australian Consumer Law.
The risk-free trial
Your trial is 90 days on the Essential package and 180 days on the Signature package. It starts the day your complete set is delivered. Not the day you order, and not the day we post it, so the wait never eats into your trial.
If they are not right for you, for any reason, send them back inside your trial for a full refund. A change of mind counts. You do not have to explain, there is no restocking fee, and we pay the return postage.
One piece of advice rather than a rule: give them a fair go. Ears usually take a couple of weeks to get used to hearing detail again.
How to send them back
- Tell us, any time within your trial. Call 0485 028 699 or email hello@clarionhearingaids.com with your name and order number.
- We send you a prepaid return label. Pack both hearing aids, the charging case and the cable, attach the label and drop the parcel at your local post office. It costs you nothing.
- We refund you in full. Within 5 business days of your complete set arriving back with us, the refund goes to the way you paid: card, Apple Pay, Google Pay, PayPal, Afterpay or Zip.
| One complete set | The full price you paid: $1,618 on Essential, $2,380.58 on Signature. Delivery was free, so nothing is taken off. |
|---|---|
| Two complete sets | Return one complete set or both. You get back what you paid for each complete set you return. |
If something is wrong with them
Arrived damaged, or not working? Tell us and we send a brand-new complete set, with the freight paid both ways. That is covered from the first day.
A fault within your warranty (3 years from delivery on Essential, 4 years on Signature) means a brand-new complete set. Not a repair, and not a refurbished unit. Call or email, we send a prepaid label, and your replacement goes out by Express Post. There is no charge to make a claim.
Every complete set comes with a signed Certificate of Warranty showing your serial numbers, the day your complete set arrived and the day the warranty runs to. See the certificate (PDF).
The warranty runs from the same delivery date as the trial, and keeps going after the trial ends.
What the warranty does not cover
- Physical damage, and water or moisture damage
- Misuse, or unauthorised repair
- Loss or theft
- Consumables that wear out in normal use: ear tips, wax guards and cleaning tools. Just ask and we replace them free.
Changing or cancelling an order
If your complete set has not been posted yet, call or email and we will change the order or cancel it. Orders placed before 2pm AEST usually leave North Wollongong the same day, so the sooner the better.
If it has already been posted, nothing is lost. Once it arrives, your trial covers a change of mind in full.
Family price lock
For 18 months after your order, your partner or a family member can buy their own complete set at the price you paid. It does not matter if our price has gone up in the meantime.
Call 0485 028 699 or email hello@clarionhearingaids.com with your order number and we will set it up. Their set comes on the same package as yours, with that package’s trial and warranty.
Your rights under the law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The trial and the warranty are extra promises from us. They sit on top of these rights and never replace them.
Talk to us
Call or email, whichever suits you.
Clarion is run by Michael Tuck, ABN 24 669 389 835, North Wollongong NSW 2500.
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